Return & Refund Policy
Last updated: September 14, 2023
Thank you for shopping at ottvcast.
If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms apply to any products that you purchase from us.
Interpretation and Definitions
Interpretation
The words with capitalized initial letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to ottvcast.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by you to purchase Goods from us.
- Service refers to the Website.
- Website refers to ottvcast, accessible from tvspot.shop
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order within 14 days without giving any reason for doing so.
The deadline for cancelling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us by:
- By email: info@tvspot.shop
- By visiting this page: tvspot.shop/contact-us/
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
To be eligible for a return, please make sure that:
- The goods were purchased in the last 14 days
- The goods are in their original packaging
The following goods cannot be returned:
- Goods made to your specifications or clearly personalized
- Goods that, by their nature, are not suitable to be returned, deteriorate rapidly, or have expired
- Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
- Goods that, after delivery, are inseparably mixed with other items
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Only regular-priced goods may be refunded. Unfortunately, sale items cannot be refunded. This exclusion may not apply to you if not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
We cannot be held responsible for goods damaged or lost during return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts
If the goods were marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be emailed to you.
If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
📧 Email: info@tvspot.shop
💬 WhatsApp: +1 (251) 901-3819
🌐 Contact Page: tvspot.shop/contact-us/